Lifesupport

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Privacy Policy *

Enactment date: April 1, 2005
Last revision date 1 January 1, 2016
Lifesupport Co., Ltd.

The Company fully recognizes its social mission for the protection of all personal information handled by the Company in all business activities through medical care and welfare, childcare and nursing care, and we will comply with the relevant laws and regulations on personal information and protection of the rights of individuals.

Here in this policy, we declare that we are committed to continuously improve personal information protection management system which we have established to embody the following policies, with constant awareness of the latest trends in IT technology, changes in social demands, changes in the business environment and others.

  1. We will acquire, use, and provide personal information to the extent necessary for the Company’s legitimate business operations, as well as for the employment and personnel management of employees in childcare and nursing care services. We will take necessary measures to prevent the handling of personal information beyond the achievement of specified purpose of use.
  2. We will comply with laws and regulations regarding the protection of personal information, guidelines set by the government, and other norms.
  3. With regard to risks such as leakage, loss, or damage to personal information, we will take reasonable security measures to prevent such risks and inject management resources that match the on-going business situation, and continuously improve the personal information security system. In addition, we will take corrective actions as soon as we determine that there is a problem with security issues.
  4. When receiving complaints and consultations regarding the handling of personal information, we will properly respond to those issues promptly and professionally.
  5. The personal information protection management system will be reviewed in a timely and appropriate manner based on changes in the environment surrounding us, and we will strive to continuously improve it.

This policy shall be distributed to all employees and acknowledged by them, and shall be available to anyone at any time on our website and corporate brochures.

Contact for inquiries

Inquiries regarding the privacy policy are accepted at the contact below.
〒151-0051 5-34-7 Sendagaya, Shibuya-ku, Tokyo NEX Shinjuku Building 3F
Phone 03-6709-9247 FAX 03-6709-9248 E-mail: soumu-p@lifesupport.co.jp
Lifesupport Co., Ltd. General Affairs Department  Personal Information Inquiry Section (Contact hours: 9: 00-18: 00 *)

※The request on Saturdays and Sundays, national holidays, New Year’s holidays, and GW periods, will be responded on/after the next business day.

Disclosure Items regarding Personal Information:

1.Business entity name:

Lifesupport Co., Ltd.

2.Job title and contact information of personal information protection manager

Manager in charge: Personal Information Protection Manager
General Manager of General Affairs Department/ Lifesupport Co., Ltd.
Contact: Phone 03 (6709) 9247

3.Purpose of use of personal information subject to disclosure (including some purposes that are not personal information subject to disclosure)

1)Purpose of use in the case of directly obtaining personal information from the person in written form (including information by website or e-mail, etc, hereinafter referred to as ‘written form’)

Type of personal data
Purpose of use
Retained personal data
Customer Information
For user information management and guidance on services in childcare and nursing care business
YES
Shareholder information
For disclosure, sending distribution materials and for contacting
YES
Business counterparts information
For business negotiations and business communications, ordering and billing services
YES
Employee information
For personnel and labor management, business management, health management and security management of employees
YES
Specific personal information
For the purpose of use specified by the number law
YES
Personal information of applicants for employment
To contact recruiting applicants and manage our recruiting operations
YES
Family information (Guarantor)
For emergency communication and distribution of documents
YES

(2) Purpose of use when obtaining personal information directly from the person other than in writing

Type of personal data
Purpose of use
Retained personal data
Customer Information
For user information management in childcare, reception processing by telephone etc., confirmation of request contents (call record), crime prevention (surveillance camera video record)
YES
Personal information of applicants for employment
Contacting applicants through a temporary staffing / recruiting company and managing recruitment operations
YES

When we receive personal information directly in written form, we will specify the purpose of use in each time. However, the following cases are excluded:

  1. When notifying or announcing the purpose of use to the person may harm the life, body, property or other rights and interests of the person or a third party.
  2. When there is a possibility that the right or legitimate interests of the Company may be harmed by notifying or announcing the purpose of use to the person.
  3. When there is a need to cooperate with the national institution or local public entity in performing the affairs stipulated by laws and regulations, notifying the person of the purpose of use or announcing the purpose of use may hinder the performance of those affairs.
  4. When it is deemed that the purpose of use is clear from the status of acquisition

4.Acquisition of sensitive personal information

We may obtain sensitive information of customers in order for them to use our services. In that case, we will use this information within the scope of the above ‘purpose of use’

5.Request for disclosure of personal information:

You may contact the relevant contact point stated below, regarding disclosure of your personal information (notification of purpose of use, disclosure of information, correction / addition / deletion of content, suspension or erase of use, suspension of provision to third parties). When receiving a request, we will confirm and verify your identity, thereafter will respond to you within a reasonable period.
The Contact for inquiries about personal information is as follows:

6.Authorized Personal Information Protection Organizations and filing complaints:

<Name of authorized personal information protection organization>
JIPDEC (Japan Information Processing and Development Center)

<Contact for filing complaints>
Personal Information Protection Complaints Consultation Office
Address: 1-9-9 Roppongi, Minato-ku, Tokyo 106-0032, Roppongi First Building
Phone number: 03-5860-7565 0120-700-779

Contact for inquiries

Requests for disclosure of personal information subject to disclosure, inquiries regarding personal information, and complaints are accepted at the following contact:
〒151-0051 5-34-7 Sendagaya, Shibuya-ku, Tokyo NEX Shinjuku Building 3F
Phone 03-6709-9247 FAX 03-6709-9248 E-mail: soumu-p@lifesupport.co.jp

Lifesupport Co., Ltd. General Affairs Department Personal Information Inquiry Section (Contact hours: 9: 00-18: 00 *)

※The request on Saturdays and Sundays, national holidays, New Year’s holidays, and GW periods, will be responded on/after the next business day.
(※)What is ‘Personal information subject to disclosure’
A collection of information that is systematically structured so that a specific individual can be easily searched where the Company has an authority responding the request from the person in terms of disclosure of information, correction / addition / deletion of content, suspension or erase of use, suspension of provision to third parties.

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